- All sales include free shipping.
- In-stock items will be shipped out within 2 business days from the date of purchase via FEDEX, UPS, or USPS Express Mail for overnight or 2-day delivery. You will be notified via email once your order has been shipped. All shipping times are in business days.
- All pre-orders (items that may be momentarily out of stock), and all custom/special orders will be delivered within 10 to 12 weeks from the time of purchase. In some cases, items may arrive sooner, and you will be notified via email once your order has shipped.
- Your credit card will be billed at the time of purchase.
- In-stock items and pre-ordered items can only be returned for a refund or for an online store credit with a valid Return Merchandise Authorization # (RMA) to be given to you by Clementine Fine Jewelry after notifying us within 3 days of receipt/delivery of the item. All returned items must be in their complete original packaging, and with all tags still attached. Worn items will not be refunded or credited.
- All custom/special orders are final sale and cannot be returned for a refund or credit.
- Returns are not accepted on “Final Sale” items.
- Returns are to be shipped to: 5 St Christopher's Pl, Marylebone, London W1U 1NA
- Returns need 10 days to be inspected and processed. You will be notified via email on the status of your return. Returns, refunds or online store credits will be made at the discretion of Clementine Fine Jewelry.
- Any shipped items that are either refused by the customer, or cannot be delivered by the mail carrier, will be returned to us. Refunds or online store credits will not be given, and any additional shipping fees incurred for redelivery will be charged to the customer.
- All pricing is displayed in U.S. Dollars. We accept most major credit cards as well as PayPal.
- We are always updating our website to ensure that most information is complete and accurate. Some information at times may be incomplete, inaccurate, or out of date as certain item information may change occasionally. All images and representations are displayed as accurately as possible for color and measurements. There may be slight variations when working with natural materials. You can contact us via email for more information on any specific item.